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Shipping policy

Shipping Policy – The Date Spot®

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During peak periods or promotions, processing times may be slightly extended.

You will receive a confirmation email once your order has shipped, along with tracking information.

Shipping Methods & Delivery Times
We currently ship using expedited shipping options at checkout.

Estimated delivery times:

  • Expedited Shipping: 1–3 business days

Delivery times are estimates and may vary depending on carrier delays, weather conditions, or high-volume periods.

Warm Weather Shipping (Important 🍫)
Our products are made with high-quality chocolate and may be sensitive to heat.

To ensure quality:

  • Orders may be shipped with insulated packaging and/or ice packs when necessary

  • We may delay shipment during extreme heat to protect your order

The Date Spot® is not responsible for melting or heat-related damage once the package has been delivered, but we will always do our best to protect your order in transit.

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. These will be clearly indicated on our website.

Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. The Date Spot® is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Packages delivered to the wrong address provided by the customer

If an order is returned to us, additional shipping fees may apply to resend it.

Lost or Stolen Packages
Once a package is marked as delivered by the carrier, The Date Spot® is not responsible for lost or stolen items.

If you believe your package was lost or stolen, please contact the carrier directly. We are happy to assist where possible.

Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at [your email] with:

  • Your order number

  • Photos of the product and packaging

We will review and make it right.

Local Pickup / Delivery 

Local pickup may be available in Porter Ranch.  You will receive an email with pickup instructions once your order is ready.

Questions
If you have any questions about your order, please contact us at:
info@thedatespoco.com

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